legal responsibilities and liabilities of managers and directors in varying business structures sources of information and advice on regulatory compliance including: local, state, territory or commonwealth government departments or regulatory agencies industry associations plain English documentation that explains the operational requirements of legislation functions and general operating procedures of regulatory authorities of particular relevance to the tourism, hospitality and events industries methods of receiving updated information on laws and licensing requirements use of policies and procedures in managing regulatory compliance a range of formats for and inclusions of policies and procedures objectives and primary components of a broad range of local, state, territory and commonwealth government laws to which all types of businesses must comply including those that cover: anti-discrimination especially provisions for Equal Employment Opportunity (EEO) and harassment Australian Consumer Law (ACL) especially provisions for refunds, exchanges and cancellations, terms and conditions of quotations and consumer contracts contracts employer superannuation contributions environmental protection especially provisions for environmental hazard identification, use of minimal impact practices and reporting of incidents Fair Work Act 2009 especially provisions for National Employment Standards (NES) local community protection especially provisions for land management and access and protecting the lifestyle of neighbouring residents taxation workplace relations public liability and duty of care work health and safety Workers Compensation especially provisions for injury reporting and occupational rehabilitation objectives and primary components of laws, codes, standards and licensing requirements that impact on specific operators within the tourism, hospitality and event industries; chosen to be applicable to the individual’s context these could include: Criminal Code Act 1995 - child sex offences outside Australia European Economic Directive of Foreign Travel food safety Food Standards Australia New Zealand Act 1991 liquor licensing, especially as it relates to the responsible service of alcohol Queensland Tourism Services Act (2003) Residential Tenancy Act responsible conduct of gaming travel agents licensing for each relevant law, code, standard and licensing requirement, the depth of knowledge must cover any: key practices that are prohibited by the law auditing and inspection regimes main consequences of non-compliance need to apply for and maintain business or occupational licensing and associated mandatory training and certification requirements requirements for record keeping and acceptable record keeping mechanisms statutory reporting requirements for businesses key business insurances required including public liability and workers compensation adherence to mandatory codes of conduct enshrined in legislation requirements to develop and implement plans, policies, codes of conduct or incorporate certain business practices rights and responsibilities of employees and employers other specific action that must be taken for legal compliance. |